Nicole said: My machine was running just fine, then overnight, I could not connect to the Internet, no browser, nothing. I had a term paper to write over the weekend, now what?  I had contacted the service about two months ago and they recommended that I download the INSTANT CONNECT software just so I would have it on  my machine. I’m an educator and I do research and have to visit some curious internet sites. When I could not even browse a site, via IE or Firefox, I hit the INSTANT CONNECT software icon and it connected to the Tech’s! They were connected to my machine in 30 seconds and found 12 viruses, including a FAKE AV program. Thanks, you guys. Now I can write that term paper. Oh Boy.