Richie said: 4 hours on the phone with tech support for HP in some other country and I could not take it anymore.  Imagine talking a half hour before they realized it was a laptop. I paid $150 and my machine was still a mess. I really didn’t know what do, and then I heard about this service. Thank god they’re American! I didn’t mind paying them one bit, because my brand new HP is working fine now. Thanks – Long Island NY